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FAQ

Frequently Asked Questions

I’m having trouble ordering online, what should I do?
Please contact Customer Service:
1.800.421.5030

customerservice@jimmyjane.com
M-F 7:00am-3:30pm PST

Should I use Lubricant? 
Certainly! Whether you're going solo or playing with a partner, lubricant can help your vibrator to move more smoothly and comfortably over the body, offering a more pleasurable experience. Be sure to use a water-based lubricant and wash your vibrator thoroughly after each use. Some silicone-based lubricants can degrade silicone products. Specifically, lubricants containing cyclopentasiloxane (also known as cyclomethicone) causes the silicone in all products to swell and become misshapen. All JIMMYJANE products are made with the highest-grade, safest silicone available. All silicone products, no matter how high the quality, degrade with prolonged exposure to silicone-based lubricants. 

Can I leave my FORM or Love Pod on the Charging Base without damaging it?
Yes. It is impossible to overcharge your Jimmyjane vibrators.

How should I clean and care for my vibrator?
For hygienic reasons, we recommend washing your vibrator between each use. Clean gently with mild soap and water. Dry with a soft, lint-free cloth. Never use chemical cleaners or abrasives.

Jimmyjane FORM vibrators are completely submersible and thoroughly washable, so you can clean it in the sink or shower using a gentle soap.

How do I remove myself from the mailing list?

You will need to unsubscribe yourself. Please click the Unsubscribe link at the bottom of your next email.

My vibrator will vibrate when it's on the charger, but won't turn on otherwise.
All JIMMYJANE FORM vibrators are made with a high performance, rechargeable lithium-ion battery. This ensures that your products will have a long lifespan, and many years of pleasurable use.

The technology in our batteries includes a special feature in the effort to protect the battery from fully depleting. If the battery charge drops below a certain percentage, the battery will go into sleep mode, once in sleep mode the battery is on standby and the product will not work until it is rebooted. Once recharged the battery will reboot and continue to work with no effect on the battery.

If your FORM vibrator is not turning on, or is vibrating while on the charger, your product may be in sleep mode and needs to be rebooted.

To reboot:

    • Hold the vibrating product in place on the charging dock until it stops vibrating which could take a few minutes, be patient. This will bring the charge to a high enough level to reboot the battery from standby.
    • Once it has stopped vibrating, leave it on the charger for 8 hours to complete the charge and continue using as intended.
    • If the product does not light up and does not work, repeat steps 1&2 or contact our customer service team.

My vibrator makes a high-pitched noise when I place it on the charger, and won't turn on.
All JIMMYJANE FORM vibrators are made with a high performance, rechargeable lithium-ion battery. This ensures that your products will have a long lifespan, and many years of pleasurable use.

The technology in our batteries includes a special feature in the effort to protect the battery from fully depleting. If the battery charge drops below a certain percentage, the battery will go into sleep mode, once in sleep mode the battery is on standby and the product will not work until it is rebooted. Once recharged the battery will reboot and continue to work with no effect on the battery.

If your FORM vibrator is not turning on, or is vibrating while on the charger, your product may be in sleep mode and needs to be rebooted.

To reboot:

    • Place the product on the charging dock. Once the battery hits a certain percentage level the product will either stop making the noise or will begin vibrating on the base to reboot.
    • If your product stops making the noise leave it on the charger for 8 hours to complete the charge and continue using as intended.
    • If your product begins to vibrate in the base, hold it in place on the charging dock until it stops vibrating which could take a few minutes, be patient. This will bring the charge to a high enough level to reboot the battery from standby.
    • Once it has stopped vibrating, leave it on the charger for 8 hours to complete the charge and continue using as intended.
    • If the product does not light up and does not work, repeat steps 1&2 or contact our customer service team.

Are the Menstrual Cups body-safe?

Jimmyjane INTIMATE+CARE Menstrual Cups are made from 100% FDA registered silicone, making it body-safe. Our cups are produced and assembled in FDA-registered facilities. NOTE: The US FDA does not certify items in this category since it does not consider menstrual cups to be medical devices.

Can I get a replacement charger for my Jimmyjane product? 

Unfortunately, Jimmyjane does not sell replacement charging cords at this time.

Do you ever have sales or discounts?

Yes! Our promotions are reserved exclusively for our JJ Rewards and JJ Vibe subscribers.Sign up for free today!