Shipping policy

↦ How is my order processed?

  1. We strive to process orders as soon as they are received. Orders are processed Monday through Friday (business days), excluding weekends and major holidays (e.g., Labor Day, Thanksgiving, Christmas, and New Year's Day).
  2. Orders placed after 10:00 a.m. PST (Pacific Time) will be processed the next business day.
  3. Once the order is placed, it cannot be canceled, changed, or refunded. All JIMMYJANE® sales are final, as per our Return & Refund Policy.
  4. All shipping timeframes begin after your order is successfully processed. We maintain a reasonable basis for all stated delivery windows and will notify customers promptly if delays occur. Orders that cannot be shipped to the customer within 15 days, for any reason, require customer consent to proceed. If consent is not given, the order will be cancelled and a full refund will be provided.

↦ Are my orders and shipping discreet?

↦ About Domestic Shipping to the US

Shipping Rate Description Estimated Delivery Window Flat Rate
FREE Domestic Shipping on orders $99.99 or more 5 to 7 Business Days FREE
Domestic Flat Rate Shipping on orders $99.98 or less 5 to 7 Business Days $9.99
Expedited Domestic Shipping* (Fastest to Pleasure) 2 to 3 Business Days $18.99

Excluded from all shipping rates: U.S. Virgin Islands

*Expedited Domestic Shipping excluded for Alaska, Micronesia, Guam, Hawaii, Northern Mariana Islands, Palau, Puerto Rico, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific. Accommodations for this exclusion may be arranged on a per customer basis, for more information, email us at customerservice@jimmyjane.com or call us toll-free at 1-800-618-5330.


Domestic shipping notes:

  1. Orders ship discreetly by UPS (or sometimes an alternative carrier, like FedEx).
  2. NO "Expedited Domestic Shipping" to P.O. Box addresses.
  3. "Estimated Delivery Windows" (any) provide information on when you may expect your deliveries. External factors, such as traffic, weather, customs, carrier delays, and government actions, can affect delivery windows. These estimates are provided for informational purposes only and do not guarantee the accuracy of delivery dates. Deliveries may arrive before or after the estimated time window.

↦ About International Shipping

Shipping Rate Description Province Eligibility Flat Rate
Maple Leaf Flat Rate Shipping • Canada $26.00
Transatlantic Flat Rate Shipping • Europe
• North America		 $59.00
Southern Cross Flat Rate Shipping • South America
• Australia
• New Zealand		 $79.00
Rest of World Flat Rate Shipping • Coming soon... -

International shipping notes:

  1. Orders ship discreetly via UPS (or sometimes an alternative carrier, like FedEx).
  2. All orders require a minimum of two business days to process before shipping.
  3. Customer Responsibilities: You are responsible for all international taxes, duties, customs fees, and import charges upon receipt. JIMMYJANE® does not calculate, collect, or have control over these government-imposed fees.
  4. International Consumer Rights: For EU customers, your rights under EU consumer protection laws are detailed in our EU Contact Policy. For the processing of international shipping data, please refer to our Privacy Policy.
  5. Customs Delays: International shipments may experience customs processing delays beyond our control. JIMMYJANE® is not liable for customs seizure, additional fees, or delivery delays caused by customs processing.
  6. Estimated delivery windows (any) provide information on when you may expect your deliveries. External factors, such as traffic, weather, customs, carrier delays, and government actions, can affect delivery windows. These estimates are provided for informational purposes only and do not guarantee the accuracy of delivery dates. Deliveries may arrive before or after the estimated time window.

↦ Can I use a P.O. Box, APO, FPO & DPO address?

⛔️ Lithium Battery Restrictions:

JIMMYJANE® cannot ship products containing rechargeable lithium batteries to P.O. Boxes, military installations (APO/FPO addresses), or diplomatic posts (DPO addresses) due to shipping carrier safety regulations.

What are other options for P.O. Box, APO, FPO & DPO shipping?

Customers with restricted addresses may arrange delivery to an alternative physical address by emailing us at customerservice@jimmyjane.com or call us toll-free at 1-800-618-5330.

**
The "Boring" Legal Stuff

Force Majeure: Delivery times may be affected by events beyond our control, including natural disasters, severe weather, government actions, customs delays, carrier strikes, or other circumstances that prevent normal shipping operations from occurring. During such events, we may provide alternative delivery options or may offer full refunds on a case-by-case basis, as outlined in our Return & Refund Policy.

Liability Limitations: Our liability for shipping issues is limited to the order value or replacement of items, excluding consequential or indirect damages. Carrier terms and insurance coverage govern carrier liability for damage or loss during transit.

Shipping Data: Personal information collected for shipping purposes is processed in accordance with our Privacy Policy. For international orders, data may be transferred to shipping carriers and customs authorities as necessary for delivery and to comply with applicable laws and regulations.

Effective Date: This policy is effective as of Wednesday, September 24, 2025, and may be updated periodically. Material changes may be communicated to customers with pending orders via email.

Contact Us

For shipping inquiries or more information, email us at customerservice@jimmyjane.com or call us toll-free at 1-800-618-5330.

For return shipping procedures, refer to our Return & Refund Policy. For dispute resolution, please review our Terms of Service.