How do I turn on my JimmyJane toy?

To turn your device on, simply press and hold the power button for 1-3 seconds.

How much usage time does a single charge give on my JimmyJane sex toy?

On average a single charge will give you 1-2 hours of usage.

When my toy arrives, how long should I charge it for before using it?

You should initially charge your toy for 90 minutes.

How long should I charge my JimmyJane sex toy?

Depending on your toy, it can take up to 2 hours on average to reach a full charge.

How do I properly clean my JimmyJane toy?

To clean your device use our JimmyJane Antibacterial Toy Cleaner. Wipe with a clean cloth and let it air dry before storing.

Do you provide any warranty / guarantee for your toys?

All Jimmyjane, items are backed by a 1-year warranty for mechanical failure. This warranty is valid from the date of your purchase.

What do I do if I tried my toy and I don't like it?

We understand every toy is not for everyone, unfortunately Jimmyjane will only replace an item due to mechanical failure.

What should I do if the item I ordered is missing something?

Email us at customerservice@jimmyjane.com and be sure to include your order number or copy of the receipt of purchase and we will process a replacement.

Can I purchase a replacement charging cord?

Unfortunately, at this time JimmyJane does not offer replacement charging ports.

Which type of lube should I use with my JimmyJane sex toy?

Water-based lube is your safest bet to start with. It can be used for all of your sexual needs: penetration, solo play, and sex toy play. Try our JimmyJane Intimate Lubricant and our JimmyJane Toy Lubricant — both are FDA cleared, premium formulas.

Silicone-based lubricant is slippery, long lasting, and is best for a longer session. They’re also great for shower sex or masturbation in the shower, but should not be used with silicone-based sex toys. Try our JimmyJane Silicone Lubricant — also a premium FDA cleared formula.

I have questions about your pre-order items; can you help?

Please visit our pre-order FAQs HERE.