How do I turn on my JimmyJane toy?
To turn your device on, simply press and hold the power button for 1-3 seconds.
How much usage time does a single charge give on my JimmyJane sex toy?
On average a single charge will give you 1-2 hours of usage.
When my toy arrives, how long should I charge it for before using it?
You should initially charge your toy for 90 minutes.
How long should I charge my JimmyJane sex toy?
Depending on your toy, it can take up to 2 hours on average to reach a full charge.
How do I properly clean my JimmyJane toy?
To clean your device use our JimmyJane Antibacterial Toy Cleaner. Wipe with a clean cloth and let it air dry before storing.
Do you provide any warranty / guarantee for your toys?
All Jimmyjane, items are backed by a 1-year warranty for mechanical failure. This warranty is valid from the date of your purchase.
What do I do if I tried my toy and I don't like it?
We understand every toy is not for everyone, unfortunately Jimmyjane will only replace an item due to mechanical failure.
What should I do if the item I ordered is missing something?
Email us at firstname.lastname@example.org and be sure to include your order number or copy of the receipt of purchase and we will process a replacement.
Can I purchase a replacement charging cord?
Unfortunately, at this time JimmyJane does not offer replacement charging ports.
Which type of lube should I use with my JimmyJane sex toy?
Water-based lube is your safest bet to start with. It can be used for all of your sexual needs: penetration, solo play, and sex toy play. Try our JimmyJane Intimate Lubricant and our JimmyJane Toy Lubricant — both are FDA cleared, premium formulas.
Silicone-based lubricant is slippery, long lasting, and is best for a longer session. They’re also great for shower sex or masturbation in the shower, but should not be used with silicone-based sex toys. Try our JimmyJane Silicone Lubricant — also a premium FDA cleared formula.
I have questions about your pre-order items; can you help?
Please visit our pre-order FAQs HERE.